Shipping policy

Shipping

All orders are dispatched from Gladstone, Queensland, Australia. Please allow 1–3 business days for processing. Once your order has been packed, you'll receive a shipping confirmation email with your tracking details.

We're a small business run by one human and four greyhounds, so while we do our best to get orders out as quickly as possible, processing times may be a little longer during new releases, sales and other busy periods. We really appreciate your patience and support.

All parcels are shipped via Australia Post with tracking available.

International Orders

We ship worldwide from Australia.

United States, Canada and the UK: we cover duties and import taxes on orders to the US and Canada, and import VAT on UK orders up to £135, so there’s nothing extra to pay when your order arrives. Once your parcel lands, it’s handed over to USPS, Canada Post or Royal Mail, so you can also track it on their website with your tracking number.

All other countries: orders may be subject to import duties, taxes and customs fees when they arrive in the destination country. These charges are determined by your local customs authority and are not included in our product prices or shipping costs.

Unfortunately, we’re unable to predict if these charges will apply or estimate the amount, as they vary between countries and are assessed by local customs authorities.

Outside the US and Canada, any applicable duties, taxes or customs fees are the responsibility of the customer.